General booking conditions

1. GENERAL INFORMATION

The ownership of this website https://www.sonosdecompostela.com/, (hereinafter Website) is held by SOÑOS DE COMPOSTELA S.L. with NIF B55408876.

Address: Rúa Roberto Vidal Bolaño portal 6 bajo 8, 15705, Santiago de Compostela

Contact telephone: 650199628

Contact email: reservas@sonosdecompostela.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Web Site (https://www.sonosdecompostela.com/) and the reservation of apartments and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions it is understood that the activity that Soños de Compostela develops through the Web Site includes:

Tourist apartments in Santiago de Compostela

In addition to reading the present Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy of Soños de Compostela. By using this Website or by making and/or requesting the reservation of an apartment and/or service through this Website, the User agrees to be bound by these Terms and Conditions and all of the above, so if you do not agree with all of the above, you should not use this Website.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, navigates and/or uses the Web Site, since those in force at the time the reservation of apartments and/or services is requested will be applicable.

For all questions that the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, if applicable, using the contact form.

2. THE USER

The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they accept, from the moment they start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

• Use this Web Site only to make inquiries and legally valid purchases or acquisitions.

• Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.

• Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Web Site.

The Web Site is primarily directed to Users residing in Spain. Soños de Compostela does not ensure that the Web Site complies with the laws of other countries, either in whole or in part. Soños de Compostela disclaims any liability that may arise from such access, nor does it ensure shipments or provision of services outside Spain.

The User will be able to formalize, to his election, with Soños de Compostela the contract of sale of the apartments and/or wished services in anyone of the languages in which the present Conditions are available in this Web site.

3. RESERVATION PROCESS

Duly registered Users may make purchases on the Web Site by the means and in the manner established. They should follow the online booking procedure of https://www.sonosdecompostela.com/, during which several apartments and/or services can be selected and added to the cart, basket or final shopping space and, finally, click on: “Confirm booking”.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an email confirming that Soños de Compostela has received your reservation request and / or provision of service, ie, order confirmation. And, if applicable, you will also be informed by e-mail when your purchase is being processed. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via e-mail and, if applicable, via the User’s personal connection space on the Website. Likewise, the User can, if he/she wishes, obtain a copy of his/her invoice in paper, requesting it to Soños de Compostela using the contact spaces of the Web Site or through the contact data provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the apartment and/or service in question and that are shown next to the presentation or, where appropriate, image of it on its page on the Website, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, dates, details of the apartments, or characteristics, way in which they will be carried out and/or cost of the services; and acknowledges that the placement of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and kept in the computerized records of Soños de Compostela in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that in this regard are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

The User knows that Soños de Compostela shows him for his interest a series of services that holder does not lend to the Users directly, if not that they will be contracted and lent by a third party different from Soños de Compostela.

4. AVAILABILITY

All purchase orders received by Soños de Compostela through the Web Site are subject to the availability of the apartments and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services. If there are difficulties in the provision of services or there are no apartments available, Soños de Compostela undertakes to contact the user and refund any amount that may have been paid as an amount. This shall also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Web Site are final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by law, especially with regard to VAT.

In no case will the Website add additional costs to the price of a service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but any changes will not affect orders or purchases in respect of which the User has already completed the purchase order process on the Website as indicated in paragraph one of clause three above and received an order confirmation.

The accepted means of payment will be: Bank transfer.

Soños de Compostela uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if the bank does not authorize the payment, Soños de Compostela will not be responsible for any delay or non-delivery and may not enter into any contract with the user.

Once Soños de Compostela receives the purchase order from the User through the Web Site, a pre-authorization will be made in the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, if applicable, place established.

If the means of payment is PayPal, gift card or credit card the charge will be made at the time that Soños de Compostela sends a confirmation of the reservation order of apartments and / or services to the user.

In any case, by clicking on “Confirm reservation” the User confirms that the payment method used is his or her own, or that, if applicable, he or she is the legitimate holder of the gift card or subscription card.

The purchase orders or acquisition in which the User selects as means of payment the bank transfer will be reserved for 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by Soños de Compostela for the Web Site. When the system receives the transfer, the order will be prepared and processed.

Using this method of payment, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Soños de Compostela will not be able to validate the order, which will be cancelled.

6. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in case he/she detects that there has been an error when entering data necessary to process his/her purchase request on the Website, he/she may modify them by contacting Soños de Compostela through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on “Confirm reservation”, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.

7. CANCELLATIONS

The User has the option to cancel his/her reservation without penalty up to 7 days prior to the scheduled arrival date. In case of cancellations made within this period, a full refund of the amount paid will be offered.

However, if cancellation is made less than 7 days prior to arrival date, full payment in advance will be required through our online reservation system.

8. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Soños de Compostela will not accept any liability for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on its part;

• business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred).

Likewise, Soños de Compostela also limits its liability in the following cases:

• Soños de Compostela applies all measures concerning to provide a faithful visualization of the apartment on the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature.
• Technical failures that due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Unavailability of the Web Site for maintenance or other reasons, preventing the availability of the service. Soños de Compostela puts all the means at its disposal in order to carry out the purchase process, however it is exempt from liability for causes not attributable to it, fortuitous event or force majeure.
• In general, Soños de Compostela shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e., due to force majeure, and this may include, but is not limited to:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
  • Inability to use public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Soños de Compostela will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. Soños de Compostela will make every reasonable effort to find a solution that will allow it to fulfill its obligations despite the force majeure.

9. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Web Site, the User accepts that most of the communications with Soños de Compostela will be electronic (electronic mail or notices published in the Web Site).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that Soños de Compostela send electronically comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with Soños de Compostela through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Soños de Compostela may contact and/or notify the User by e-mail or at the postal address provided.

10. WAIVER

No waiver of Soños de Compostela to a right or concrete legal action or the lack of requirement by Soños de Compostela of the strict fulfillment by the User of some of its obligations will suppose, nor a waiver to other rights or actions derived from a contract or of the Conditions, nor will exonerate the User of the fulfillment of its obligations.

No waiver of Soños de Compostela to any of the present Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

11. NULLITY

Should any of these Conditions be declared null and void by a final decision issued by a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.

12. COMPLETE AGREEMENT

The present Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and Soños de Compostela in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parts.

The User and Soños de Compostela acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

13. DATA PROTECTION

The information or data of personal character that the User facilitates to Soños de Compostela in the course of a transaction in the Web site, will be treated in accordance with the established in the Policy of Privacy or protection of data (contained, in its case, in the Legal Warning and General Conditions of Use). By accessing, browsing and/or using the Web Site, the User consents to the processing of such information and data and declares that all information or data provided are truthful.

14. APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Web Site and contracts for the purchase of services through it shall be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Web Site, or with the interpretation and execution of these Conditions, or with the contracts of sale between Soños de Compostela and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

15. COMPLAINTS AND CLAIMS

The User can send to Soños de Compostela his complaints, claims or any other comment that he wishes to make through the contact data that are facilitated at the beginning of these Conditions (General Information).

In addition, Soños de Compostela has official complaint forms available to consumers and users, which they can request to Soños de Compostela at any time, using the contact information provided at the beginning of these Conditions (General Information).

Also, if a dispute arises from the conclusion of this purchase contract between Soños de Compostela and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.